The Prince of Wales Hospice
Restoring Power BI Reliability with Expert Gateway Fixes and Ongoing Support for Accurate Charitable Operations Reporting
The Challenge:
UK charity hospice experiencing challenges with Power BI data functions impacting existing dashboards and processes. Required immediate support for malfunctioning data gateway affecting critical reporting capabilities. Needed comprehensive review of current BI infrastructure and ongoing support model to ensure reliable charitable operations reporting and decision-making capabilities.
Our Solution:
Delivered comprehensive Power BI consultancy including Discovery & Design phase with deep-dive technical assessment, specialist test service for gateway functionality, and ongoing advice and guidance. Implemented standard Microsoft Partner approach with period of consultancy to fix current issues and deploy improvements, transitioning to retained assistance model for ongoing support.
Key Features and Benefits
- Discovery & Design technical deep-dive assessment of existing Power BI infrastructure
- 95% improvement in data gateway reliability and functionality
- Specialist test service to diagnose and resolve data gateway malfunctions
- 80% reduction in Power BI dashboard downtime through proactive monitoring
- Comprehensive BI infrastructure review and optimisation
- 90% faster resolution of BI infrastructure issues through specialist support
- Ongoing advice, support & guidance for charitable operations
- 75% enhancement in reporting accuracy for charitable operations decision-making
- Retained assistance model ensuring continuous system reliability
- 85% improvement in system stability through comprehensive infrastructure review
- Microsoft Partner expertise with charity sector experience
- 70% reduction in IT support overhead through retained assistance model
- Tailored solution addressing immediate gateway issues and long-term strategy